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FAQ

Can I change or cancel my order?
How do I track my order?
Help! I received an incorrect item in my order.

We process orders reaaally quickly so that they can be with you asap. Unfortunately, that means if you’d like to cancel your order or change your order, you have to email us at hi@notcoy.in really quickly too! We can only try to change or cancel your order if it hasn’t already been processed yet from our end. 

We cannot change your shipping address once your order has been processed. So pleaaaase re-check your shipping address before placing your order.

Once your order has been shipped, you will receive a shipping confirmation along with the tracking details via email. 

Oops, we’re only human :( 

In case you receive an incorrect item in your order, write to us at hi@notcoy.in within 7 days of receiving your order. We will arrange for a pick-up of the incorrect item and we will ship out the replacement item as soon as possible. If the item is out of stock, we will ship them to you as soon as it’s back in stock. In case your item won’t be restocked, we will refund you. 

To be eligible for a refund or exchange, your item must be unused and it must also be in the original packaging.