Can I change or cancel my order?
We start working on your order as soon as we receive it. Unfortunately, that means we can’t edit your shipping address, cancel, or change your order once placed.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation along with the tracking details via email.
Help! I received an incorrect item in my order/ my order is missing an item
In case you receive an incorrect item in your order or your order is missing an item, write to us at firstname.lastname@example.org within 48 hours of receiving your order. Please provide your order number, description of the issue, and attach an unboxing video of your order received. The following details should be clearly visible in the unboxing video:
We will arrange for a pick-up of the incorrect item and we will ship out the replacement item as soon as possible. For missing items, we will ship out the item as soon as possible. If the item is out of stock, we will ship them to you as soon as it’s back in stock. In case your item won’t be restocked, we will refund you.
To be eligible for a refund or exchange, your item must be unused and it must also be in the original packaging.