FAQ

Can I change or cancel my order?

We process orders quickly so that they can reach you as soon as possible. That means if you’d like to cancel or change your order, you will need to email us at hi@notcoy.in within an hour of the order being placed. We can only change or cancel your order if it hasn’t been processed from our end. 

If you still wish to cancel the order after the order is processed, you can refuse the order at the time of delivery. The refund for your order will be processed to the original mode of payment minus the shipping and return charges after the order is returned back to our warehouse.

We cannot change your shipping address once your order has been processed. So kindly re-check your shipping address before placing your order.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation along with the tracking details via email. 

Help! I received an incorrect item in my order/ my order is missing an item

In case you receive an incorrect item in your order or your order is missing an item, write to us at hi@notcoy.in within 48 hours of receiving your order. Please provide your order number, description of the issue, and attach an unboxing video of your order received. The following details should be clearly visible in the unboxing video:

1 - The tracking label pasted on the packaging
2 - The packaging
3 - The products received

We will arrange for a pick-up of the incorrect item and we will ship out the replacement item as soon as possible. For missing items, we will ship out the item as soon as possible. If the item is out of stock, we will ship them to you as soon as it’s back in stock. In case your item won’t be restocked, we will refund you. 

To be eligible for a refund or exchange, your item must be unused and it must also be in the original packaging.